Someone else financial letter!!

<p>I received another customer's Financial statement on 25/04/2017. I logged a complaint with FNB to inform them of this email Ref ********** . </p> <p>The lady from FNB called me back today (ref. ********** 026) to inform me that it was not the bank's fault. I informed her neither is it mine but my concern was that my info could be sent to someone else as the banks' system can't detect duplicate email addresses. I informed her that I understand TCF and that me logging the complaint has cost me money. Its has cost me money and effort to inform the bank. </p> <p> </p> <p>The bank is quick to charge clients for mistakes made however, they want to call you to say sorry when they mess up. </p>