Someone doesn’t know what they’re doing!

FNB insist on upgrading your account when all you do is a limit increase! I increased credit facility, approved, did the debicheck and NOTHING! Funds are sitting there but are inaccessible! I called after numerous failed attempts at a solution on their banking chat service, and it still couldn’t be solved. Now apparently the account needs to be downgraded (painfully slow with FNB), and I must just wait for the funds indefinitely. I cannot understand for the life of me what is so hard here, is it people just not doing their jobs? I must now get new cards, the. Downgrade and get new cards yet again! Ready to kick Ebucks and move to Investec, ridiculous bank!