Someone at FNB knows the magic 5 words.

Reamgetswe Mabaso (a private banking analyst from FNB private wealth) has been bending over backwards these past couple of days to assist me in my missing-cards-in-Europe-issue, all this, while others at FNB did not even know where to start.

Senior FNB people contacted me with the most useless advice imaginable...

Reamgetswe on the other hand, knows that there is only one phrase banking clients want to hear.

Instead of posting contact numbers and useless reference numbers Reamgetswe spoke the magic words:

"how can I help you"

THANK YOU Reamgetswe .

My wish for 2021?

Teach everyone else at FNB those 5 magic words.