Some things can be avoided

I was waiting to use the internet banking service at the branch because I needed to make a once off payment. I found someone had already been on the computer, STRUGGLING to use the internet facility. I stood there for over 20mins before a consultant came to ask why have I been waiting there for so long. To add to my long wait, load-shedding came into play and waited for approximately 2mins for the generator to switch on. After that I waited an extra 10-15mins before I had to leave for a meeting. I obviously asked to speak to the branch manager and I was told to wait for her but it was already running late for my meeting due to the \unnecessary wait"I did however manage to get the branch manager's name: Nomsa.... """