LF
Livhuwani F

1 reviews | Active since May 2014

18 Nov 2016, 10:38

Some stars....

<p>After a long struggle of uneccessary stress really, I am grateful for FNB's @RbJacobs and Mr. Paseka Mogorosi. They found me already heartbroken with my disappointing experiences of FNB business crew after multiple fruitless attempts to have our account activated, but they were very patient with me.</p> <p>I really have no idea what has become of FNB, but the standards have really tumbled...and these individuals were like bright stars amidst the darkest night. I'm just worried if them staying with FNB will not get the incompetency rub off from their colleagues or they burn out because they are doing their part and their colleagues part.</p> <p> </p> <p>Thanks Paseka and RbJacobs for the peace of mind, after weeks of struggles. You guys are Legengs. </p> <p>We will be keeping the active accounts, but nfortunately no more new accounts with FNB...your colleagues are nothing like you. </p> <p> </p> <p>5 starts for you, the 1 is for FNB</p>

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply18 Nov 2016, 11:13
Official

Good day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department. The reference number is ***.

Thank you so much for taking the time to compliment RbJacobs and Mr. Paseka Mogorosi.
I will be sure to pass on your thanks and comments to management and I am so pleased that we've managed to live up to our brand's slogan "How can we help you?"

We are truly glad to hear of the wonderful service you have received from our staff.
***.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)