Some more lies from the eBucks team

on the 5th of July, we were unable to use the FNB app to use the virtual card to pay for fuel at Engen as required to benefit for the promo where you earn an additional R2/l back in eBucks when fuel is paid for using your Virtual Cards. We were then forced to pay using our traditional physical Credit Card. We immediately reported the technical issue to our banker as the app was not logging in on neither my wife nor my app. My private banked confirmed that FNB acknowledged there was a technical issue with the app on the day, and assured us that the transaction WILL be included in the calculation for the additional R2/l due to the technical error the bank was having. Low and behold, this has not happened, yet another wave of lies and false responses from the eBucks team at FNB.... really so frustrating that no one at eBucks seems to have any pride on honour in their work and providing acceptable service to their customers. Take note, this was on my wife's account.