QvdB
Quinton van den Berg

1 reviews | Active since Nov 2011

28 Jul 2015, 12:24

Some inconsistency, but friendly nonetheless

My recent interactions with FNB Smart device department has been both good and bad. Bad in the sense of inconsistent information received from various consultants that have been great to deal with. One person was great in that she gave advice in a very friendly manner, however the information was apparently completely incorrect. Sadly FNB's deal on the Macbook Pro's with Retina displays only goes as high as 256Gb. Don't be fooled when they say that you can go to an iStore and choose any machine with a higher HDD capacity. The iStores I went to have all said no. <br> Overall the consultants were friendly and professional. They really just need to get their facts straight across all their consultants. Unless of course the above needs to be switched and FNB was in fact not the one that needs to get their facts communicated through their department...

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply28 Jul 2015, 13:13
Official
Hello zamedic,

Thank you for this posting, feedback of this nature is always appreciated.

We are truly glad to hear of the wonderful service you have received from our staff.
I have forwarded your comments to management to look into.
***.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)