Solved a 3 weeks issue in hours

I have been failing to process a smart device application for a long time now. I was getting help from other consultants but their responses were always taking long, not mentioning the number of time I had to get redirected through different departments.<br> When I spoke to Elvira, I did not expect to have this issue resolved today, and she got back to me less than 3 hours after speaking to her and informing that she did escalate the issue and that the issue was resolved.<br> <br> Thank you Elvira for the efforts that was put in place. I really appreciate it.