Solutions not excuses

After a very bad interaction with the FNB connect team they have redeemed themselves by providing a solution to my problem and not excuses. Manqoba , who has been dealing with me from the start, was very diligent in getting this resolved and appreciate his efforts on this. I was not expecting anything to be resolved but Manqoba probably put in alot of effort to solve this problem. Appreciate the efforts from Manqoba and FNB has found a little bit of redemption.