SOLOMON AND GRACE BAD CALL CENTRE PERSONNEL

Solomon Utumile, Grace Sekele. BAD CALL CENTRE SERVICE. I CALLED THE CALL CENTRE AND GRACE ANSWERED MY CALL, SHE MADE COMMITTMENTS OF ENSURING THAT MY PAID UP LETTER WOULD BE AVAILABLE AS SOON AS POSSIBLE, WHEN I MADE THE PAYMENT I CALLED BACK AND SHE SAID I MUST HOLD ON SHE IS CHECKING, SHE MADE HOLD FOR 30 MIN AND SHE HUNG UP THE CALL ON MY EAR. I CALLED AGAIN AND GOT HOLD OF SOLOMON UTUMILE AND I EXPLAINED TO HIM WHAT GRACE HAD SAID TO ME, HE THEN REFUTED AND SAIF THAT GRACE **** TO ME ABOUT THE SETTLEMENT VALUE AND GRACE HAD GONE HOME ALREADY. FNB CALL CENTRE MANAGEMENT WHAT ARE YOU DOING ABOUT SOLOMON AND GRACE WITH REGARDS OF THEM PLAYING GAMES WITH YOUR CUSTOMERS.