1 reviews | Active since Nov 2016
Sold me a phone with technical issues. Now they changed Data prices without my knowledge from R65 - R139 1GB Data
<p>I bought a phone from FNB Branch, Braamfontein, the phone has given me problems in 3 days of using it. I have reported the phone. All they could do, they called me and rebooted my phone twice and they informed me it is sorted. The phone repeated ly gave me problems to date. I reported to them and I have not heard from them for two weeks. </p> <p> </p> <p>I further noticed a quick depletion rate on my data usage. When I checked my data, it was going down quickly, I then decided to top yo, to my surprise, the FNB data price has been raised from 1GB - R65 to 1GB R139. I was shocked at this, becuase I was not informed. When Fnb sold me the phone, they told me, it has great call rate prices and has low data price plans to choose from. I am deeply disappointed at the level of dishonesty you have extended to me. The neglact on the product you have sold to me. U have literally sent me middle finger. I thought this bank values it's customers better than other banks. But you have really proved me wrong.</p>
Good day Mr. Kyllex-mvokwe
Thank you for the feedback regarding your service experience with connect as well as the smart device division. We do view your service experience in an unfortunate light and we would like to first and foremost apologize in this regard.
We have logged your service experience as a high priority complaint with the following reference number; ***. We once again assure you that you will receive feedback in 24 to 48 working hours.
Thanks Regards
Rahim Malik Salamaan
FNB Hello Peter complaints Resolution
(W): ***
E-mail: ***
Good day Mr. Kyllex-mvokwe
Thank you for the feedback regarding your service experience with connect as well as the smart device division. We do view your service experience in an unfortunate light and we would like to first and foremost apologize in this regard.
We have logged your service experience as a high priority complaint with the following reference number; ***. We once again assure you that you will receive feedback in 24 to 48 working hours.
Thanks Regards
Rahim Malik Salamaan
FNB Hello Peter complaints Resolution
(W): ***
E-mail: ***
Good day Mr. Kyllex-mvokwe
Thank you for the feedback regarding your service experience with connect as well as the smart device division. We do view your service experience in an unfortunate light and we would like to first and foremost apologize in this regard.
We have logged your service experience as a high priority complaint with the following reference number; ***. We once again assure you that you will receive feedback in 24 to 48 working hours.
Thanks Regards
Rahim Malik Salamaan
FNB Hello Peter complaints Resolution
(W): ***
E-mail: ***
Good day Mr. Kyllex-mvokwe
Thank you for the feedback regarding your service experience with connect as well as the smart device division. We do view your service experience in an unfortunate light and we would like to first and foremost apologize in this regard.
We have logged your service experience as a high priority complaint with the following reference number; ***. We once again assure you that you will receive feedback in 24 to 48 working hours.
Thanks Regards
Rahim Malik Salamaan
FNB Hello Peter complaints Resolution
(W): ***
E-mail: ***
