SOFTLOCK FNB CONNECT - NO RESPONSE TO PROBLEMS

<p>I switched to FNB connect with great expectations of good service. Before switching I did some research and all looked promising. </p> <p>BUT they have what they call a SOFTLOCK on my account which is preventing me from making international calls and sending SMS to overseas. My account is in credit and their systems shows a good balance of airtime, SMS and data is available in my monthly package.</p> <p>I have spent several HOURS with their call centre, trying to solvthe problem. I have found the call centre to be useless.</p> <p>I Have sent emails to FNB Connect, my premier bankers all to no effect. Not even the courtesy of an acknowledgement. FNB CONNECT PLEASE WAKE UP.</p> <p>Not being able to contact oversease via SMS or calls has caused me major problems. I am having to use alternate methods. If not resolved I will have to leave FNB connect and go back to MTN.</p> <p>FNB connect's way of switching between networks to ensure coverage is a fantastic idea and has worked very well for me.</p> <p>PLEASE RESOLVE THE SOFTLOCK ISSUE.</p> <p> </p> <p>Gordon Procter</p>