So unhappy with my first credit card app

I app**** for a credit card a few weeks back. i was then informed it was successful and wait for an email for the signed pre-agrement whihc i had to attach as per the email a copy of my id and proof of income. i waited and waited and gave up on patience and phoned fnb on tuesday 7 april. they lady confirmed all is good i must wait for my sms for collection of my card. i followed up again today 9 april and spoke to a man that said my application was put on hold for incomplete documents!! now tell me why the heck has no one contacted me about this or requested it??? i spoke to mark mey and he said i must resend the docs to him and [Email Removed] along with my proof of residence. ii am extremely annoyed at this as it is my fiances birthday this weekend and was expecting it by now. please cna someone loyal and professional enough assist me urgently by getting my card by this weekend still please im asking nicely.?