So unhappy with FNB

All the adverts, all the promises, When they need to deliver on promises, the customer service is no where to be seen. I've app**** for my new Cheque account with FNB. Received my card, activated all services. When phoning to get information on why the overdraft was not activated, promises got made of people that will phone me back, the phone was dropped numerous times in my ear, I've been holding on like you won't believe, With every single consultant giving me a different answer and reason. Is there no communication or internal training. What the flip. It's really a tremendous mission to switch from bank accounts, especially all the debit orders and eft payments that need to change. Starting to regret my move.......