So tired with fnb connect
<p>Last year September I took an fnb connect data contract which was a month to month contract and 15 days later i called in to give a months notice to cancel it and they said by month end it will be cancelled but till December I've been calling and begging to stop debiting and to just cancel it as I waiting for the 60 days that they wanted me to wait. Mid January that cancelled the contract but put my number on prepaid so I can go port to a different network but since then till now I've tried 3 different networks and they all say fnb connect doesn't wanna release my number. I've spoken to over 15 people from fnb connect but nothing seems to help. May you please assist me with this matter as I don't know what to do now.</p>
Good day Ms. rakomane
Thank you for bringing this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good day Ms. rakomane
Thank you for bringing this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***