So tired of your bad serv

23 minutes and no solution! After failing to serve myself using the digital channel, I had the daunting task of calling the FNB call centre. And they didn't fail to disappoint, AGAIN. I called FNB Connect to query a debit on my FNB connect account. "Can I give you my ID number, I would like to query a debit on my account please". I was re-routed to debit orders because it was a DO. After authenticating myself at the DO division, the lady asks, but why do you want to reverse this debit. After saying that I am just querying the amount, she says, Oh, let me put you through to another area. And AGAIN, I have to authenticate, and share the entire story, and again she then says, let me transfer you to a Connect Banker. After 16 minutes, I have gone full circle. And the lady tries to help me but then after authenticating again, and sharing my query,...she places me on hold for 3 minutes. At which point I gave up. And of course, she never called me back.

FNB, after one failure to another, I am so tired of you guys. Your digital strategy makes a lot of sense now. I am resorting to simply being a client because of eBucks. But, I will be moving my 2 kids accounts away from you, and sharing with them my reasoning. Future long term clients walking out your door. And I will share my FNB experience at every chance I get.