BN
Brenden N

1 reviews | Active since Oct 2017

16 Oct 2018, 08:46

So Tired of FNB and its Useless Service Offering To Premier Banking Clients

Good day,

Yesterday i tried swiping my card for fuel, it came back declined 4 times saying i am over my limit. this created a very big inconvenience for me as i needed to then drive with the petrol attendant to a FNB ATM and withdraw the cash, which was only R250. then i had to go back to drop him off.

this needs to be sorted out by today, i cannot wipe my card.

I am also still waiting for my profiles to be merged, i still see some other Premier account coming up under my profile.

There is also my compliment on the reversal of the fees on my account , please go back look into the history of my account and have all these concerns of mine addressed as i am at the point where i would like to have this account closed and move over to another bank, and i have been banking with FNB for a very long time so this service is totally unacceptable yet i am suppose to be a Premier Client and have my issues resolved almost immediately.

it would be nice if FNB can stop taking money and creating inconvience from its cleints and actually give something back , like money and service for actually taking the time to bank and support their business.

Mr Naidoo ********** 691

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply16 Oct 2018, 09:04
Official

Good day Brenden Naidoo,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.

Complaint reference number *** was issued for your complaint.

Regards,

Hello Peter Complaints Team

*** (option one)