ND
Nonhlanhla D

1 reviews | Active since Nov 2010

03 Jul 2017, 10:14

So Tired

<p>at first it was the credit card being issued in ****en surname, got the card which i activated then it was cancelled. got another card which i activated again but did not work. got another card delivered which i have activated online but now the account is inactive, tried to do an inter-account transfer but could not as the account is not active.I have been sending complaints online and I have now become a regular with you guys. I appreciate that you are responsive to complaints but really this is now ridiculous. how can we be dwelling on one issue for over 2 months now? can I have a working credit card? can my address be updated? the cards that were delivered are all on my old address, even the statement i requested on my account at the branch is still on my old address. I have changed my address can it be sorted please! I am so exhausted of the back and forth. Can you also remove the old classic credit card account as it appears as 2 credit cards on my credit profile.</p>

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Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply03 Jul 2017, 11:45
Official

Good Day

I have logged a formal complaint on your behalf. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Hello Peter Complaints Resolution

Daffnie Govender

Tel number: ***

ND
Nonhlanhla D's update03 Jul 2017, 13:56
Reviewer Update

Thank you for the prompt response, Ashton Van Schoor sent me an email to advise accordingly, the account has been sorted.