So sad

I am extremely frustrated by the need to make multiple requests for someone to contact me at FNB. I've received references from emails indicating that they attempted to reach out, but then I only receive one call, and no further follow-up. Delano sent an email mentioning that she tried to contact me, but I am perplexed as to why my question was not addressed via email. Additionally, I am finding it difficult to comprehend the R500 in bank charges, especially when FNB is actively promoting the use of virtual cards.

Every time I make a cashless withdrawal or use an e-wallet, it appears that funds are deducted in various ways. It's disheartening to witness such a wonderful company providing such disappointing service.