So sad, after more than 25 years with FNB

Had a bad experience with one of fnb s e bucks partners and escilated with my private wealth banker (Lonwabo Simbi) explaining the situation. At first he seemed very eager to assist but after day one it died down. I've indicated the urgency from my side, as this was not my first mishap with fnb. I've been sending mails before and after the weekend actually getting very annoided and requested additional e bucks for inconvenience and as well informing I will leave fnb after more than two and a half decades but still zero responce. So by tommorow the 25th of April 2023 I'll be downgrading my private wealth account to a basic account untill I've consulted with other banking institutions (I indicated this very clearly as well but still I'm ignored) This is honestly a discrace for me and the time I've been with fnb and actually very sad. Not a call or an e mail responce after my second mail. If this is the way clients are treated I'm very concerned and need to go out of my way to ensure its made public on all possible social media platforms. fnb pretends to go this extra mile for their clients but sadly not at all.