AM
Anthony M
1 reviews | Active since Jun 2015
04 Dec 2021, 07:25
So relieved that FNB is not my primary bank
I have a VALID proof of PAYMENT from FNB but since the FUNDS HAVE STILL NOT BEEN PAID into my Absa account, I decided to verify the payment and this is your response: "\[E-766\] THIS PAYMENT NOTIFICATIONCOULD NOT BE VERIFIED SINCE INFORMATION PROVIDED STILL NEEDS TO BE CONFIRMED". You have a FULL DAY to confirm this information. The payment was made on the 02/12/2021. Today is the 04/12/2021. I will most certainly be persuading my mother to close this FNB account. You are probably the worse bank in the country and I'm so glad that I do NOT MAKE USE OF FNB as my Primary Bank. VERIFY WHAT YOU NEED TO AND SEND THE Funds, PLEASE. USE THE CORRECT EFFECTIVE DATE or reimburse the interest!!!!!!!!!!!!!!
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Replies (5)AM
Anthony M's updateReviewer Update
04 Dec 2021, 09:44E. Millar ***, R700000 paid to Absa
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Anthony M's update04 Dec 2021, 09:44
Reviewer Update
E. Millar ***, R700000 paid to Absa
AM
Anthony M's updateReviewer Update
04 Dec 2021, 10:00R800000 paid to Absa ***
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Anthony M's update04 Dec 2021, 10:00
Reviewer Update
R800000 paid to Absa ***
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Anthony M's updateReviewer Update
06 Dec 2021, 08:15ARE YOU GOING TO HELP ME OR NOT???????????????????????????????????????????????????????
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Anthony M's update06 Dec 2021, 08:15
Reviewer Update
ARE YOU GOING TO HELP ME OR NOT???????????????????????????????????????????????????????
AM
Anthony M's updateReviewer Update
06 Dec 2021, 08:22As soon as Hellopeter permits me to log yet another complaint, I will be doing so and it will relate to the same issue.
AM
Anthony M's update06 Dec 2021, 08:22
Reviewer Update
As soon as Hellopeter permits me to log yet another complaint, I will be doing so and it will relate to the same issue.
AM
Anthony M's updateReviewer Update
07 Dec 2021, 08:09So now this is what's going to happen because you, FNB, made an unfavourable, bad decision to withhold a payment for a substantial amount and caused a loss of interest for 3 days. A payment was made on the evening of the 02/12/2021 at 18:08:49. Had you not withheld that payment, the beneficiary would have been credited on the 03/12/2021. You had the whole of Friday and the whole of Saturday to verify that this payment was not **********, but you did not use this opportunity to ensure that the beneficiary received payment ASAP. So, because of this and your unhelpful attitude, this is what is going to happen. The current account *** will be CLOSED and you will no longer hold the Will in safe custody and neither will FNB be elected as the Executors of the Estate, when that day eventually comes. Poor judgement, inadequate "suspicious transaction monitoring" and unhelpful staff has cost you this account with all Fiduciary Services. Good-bye and good riddance.
AM
Anthony M's update07 Dec 2021, 08:09
Reviewer Update
So now this is what's going to happen because you, FNB, made an unfavourable, bad decision to withhold a payment for a substantial amount and caused a loss of interest for 3 days. A payment was made on the evening of the 02/12/2021 at 18:08:49. Had you not withheld that payment, the beneficiary would have been credited on the 03/12/2021. You had the whole of Friday and the whole of Saturday to verify that this payment was not **********, but you did not use this opportunity to ensure that the beneficiary received payment ASAP. So, because of this and your unhelpful attitude, this is what is going to happen. The current account *** will be CLOSED and you will no longer hold the Will in safe custody and neither will FNB be elected as the Executors of the Estate, when that day eventually comes. Poor judgement, inadequate "suspicious transaction monitoring" and unhelpful staff has cost you this account with all Fiduciary Services. Good-bye and good riddance.