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Hayley M

1 reviews | Active since Apr 2017

02 May 2017, 10:57

So over this...

<p>When I try and do cellphone banking it says my ID number is not linked to my card....my otp doesn't come through so can't get onto the app...I get no SMS notifications......WHAT NEXT </p>

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply02 May 2017, 11:40
Official

Good day Ms. Haylzmcc01

Thank you for bringing this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.

We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.

Thanks regards

Rahim Salamaan

FNB Hello Peter Complaints Resolution

(W): ***

FNB (First National Bank)
FNB (First National Bank)'s reply02 May 2017, 11:40
Official

Good day Ms. Haylzmcc01

Thank you for bringing this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.

We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.

Thanks regards

Rahim Salamaan

FNB Hello Peter Complaints Resolution

(W): ***