KT
Kobus T

1 reviews | Active since Nov 2012

13 Oct 2015, 08:39

So much for using electronic services

FNB tries to encourage their clients to use electronic channels and ATMs instead of branches, but how ironic that when I tried to deposit cash at Menlyn yesterday, none of their ATMs can accept cash deposits? Very inconvenient to drive around searching for an ATM that is functional. No wonder you have such a decline in customers. I already moved, thank you for making my decision so much easier.<br> <br>

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply13 Oct 2015, 09:18
Official
Hello unhappyCampr,

Thank you for bringing this matter to our attention. We would like to apologize for the service failure.

Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 783377.

Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)