So much for the so-called Platinum service

I have been trying to get a smart device from FNB now for over 2 months. Went to their website, the damn thing doesn't work. I was instructed to SMS and an agent would call...hahahaha! Funny now, bu after waiting for over 3 weeks I called..spent a good hour being shunted form one 'agent' to the next, or getting my call abruptly disconnected only to try again and star he process with a new 'agent'.<br> I was followed all their instructions, to the letter, yet, over the last 2-3 weeks, I have been getting asked to resend my documents (payslips, etc) which I have done a friekin' 3 times now... you would think someone at FNB would wake up and ask why a client is so irate, but I think they are used to this... and that same tone came through crystal clear when I was on the phone with the 'agents'...they might as well say \f-u take it or f-off!"because that's how I feel"