So much for switching!
<p>I recently switched my personal account to FNB after many years of banking with another bank, but now it looks like I should have just stayed where I was! The cheque account application went fine - then a consultant from FNB phoned me offering me a credit card which I accepted, as I obviously need one. I clearly told her that I receive investment income only, which I was told was no problem - I went through the whole process, sending in all the documentation necessary - but after 2 weeks have received no feedback. After phoning today - I was told I don't qualify as someone who receives investment income doesn't qualify! You must be joking????? Thanks for nothing FNB and for wasting my precious time! I will take my business and investment income elsewhere!</p>
Good day Ms. linsch
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good day Ms. linsch
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***