So much for Steve and beep bank...USELESS

As an employee of a competitor bank, I am afforded preferential rates on both the transactional and credit card products however as neither of my facilities were interest bearing, I elected to remain with FNB purely on the basis of the rewards system.In early January 2015 a notice was displayed on my online banking platform indicating that I was no longer eligible to earn Ebucks. I contacted my private banker who confirmed that the qualifying criteria had changed sometime last year and I had not qualified as the min monthly deposits were insufficient. I don't understand how I qualified for this a few months earlier, especially since I had not approached FNB. This was an exclusive invitation by them. She claimed that this was communicated via internet banking and could not provide any proof that I had acknowledged this. She advised that she will be allocating the rewards and that I should then downgrade to the Platinum accounts that will guarantee earn on the rewards. I then asked that she provide me the fee structure for both the Credit Card and Cheque account that would allow me to make an informed decision. It has been more than a month and NOTHING.