So much for Private Client client services

Hi Mishka

Thank you fof your efforts however the refund is of no use at the moment as i see FNB took the liberty of debiting my account R399 for the monthly account fee but also charge me R30 service fee for payment of the R399 as there was no funds available. Even though i put in a request for a downgrade to my normal gold cheque account. Please not i also never received the private clients bank card whicg i believe was included in the account fee.

So i now paid FNB R429 for bank charges for an account which costed me more money than before and for very bad service as i sent through all which was necessary for my refund to take place but yet it took a month and a half for the refund to be issued.

I wouls like my bank charges reversed please and my refund total made available for me to utilise the way i see fit.

Was a pro-rata account fee not to be charged?

I will definitely be goinf on all social media portals to advise consumers of this bad service

Kind regards Riefqah Abrahams