GM
Grant M
1 reviews | Active since Mar 2009
19 Sept 2019, 08:00
So much for Private Banking
As a private client one would think you will have a better experience with the bank. Not true. I have sold my house and informed FNB and have a letter that my bond was on 90 days notice. House sold ready to move the process along. Along comes FNB and for weeks cant get my cancellation figures sent to the lawyers. Email after email phone call after phone call and nothing. No answer from Private Clients even when informed to phone or chat to Private Suite no answers. Was told I would be informed by 2pm Friday 13th today Thursday 19th still no word. So much for Private Banking.
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Replies (4)0
Replies (4)
FNB (First National Bank)'s replyOfficial
19 Sept 2019, 10:26Good day Grant,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards ,
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply19 Sept 2019, 10:26
Official
Good day Grant,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards ,
Hello Peter Complaints Team
***
GM
Grant M's updateReviewer Update
19 Sept 2019, 10:33Good luck with that. Been on the phone for 40 minutes with a Premier Suite representative and nothing and not even she could get to speak to someone. Laughable.
GM
Grant M's update19 Sept 2019, 10:33
Reviewer Update
Good luck with that. Been on the phone for 40 minutes with a Premier Suite representative and nothing and not even she could get to speak to someone. Laughable.
GM
Grant M's updateReviewer Update
19 Sept 2019, 16:25Still no reply. This is so laughable. Private Suite representative was to phone back today 19th now 4:23 and no call. Private Banker was to phone back today as well. Guess what no phone call. FNB to me really does not care about their brand or how they treat customers. Once this is all over I can't wait to move my account.
GM
Grant M's update19 Sept 2019, 16:25
Reviewer Update
Still no reply. This is so laughable. Private Suite representative was to phone back today 19th now 4:23 and no call. Private Banker was to phone back today as well. Guess what no phone call. FNB to me really does not care about their brand or how they treat customers. Once this is all over I can't wait to move my account.
GM
Grant M's updateReviewer Update
19 Sept 2019, 16:33Update. Just heard from Private Banker and low and behold he has had no feedback yet. Pathetic.
GM
Grant M's update19 Sept 2019, 16:33
Reviewer Update
Update. Just heard from Private Banker and low and behold he has had no feedback yet. Pathetic.