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Bianca L

1 reviews | Active since Jul 2015

10 Oct 2018, 11:13

So much for "premier service"

I am very disappointed in the service received from your "Premier Suite" I have been trying to close this account for almost a month, the lack or response and action on FNB's side is shocking. I've also made it clear that I will not be held accountable for the charges on my account as it was due to be closed already! How many phonecalls and emails with reference numbers is it going to take?!?! So FNB how can you help me? By closing my premier account as requested!

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Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply10 Oct 2018, 11:32
Official

Good Day

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department to investigate and feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

BL
Bianca L's update16 Oct 2018, 10:24
Reviewer Update
Since posting this complaint online I received 2 phone calls to say "it's being worked on" since then I have heard nothing about my account closure - FNB continues to penilize me on this premier account for "no funds" which is absolutely ridiculous, I am not going to be held liable for these transactions as my account should have been closed already. I am utterly shocked at the lack of response and service, it appears to me that the more funds you have available in your account the better quality of service you will receive. So I await your follow up call and look forward to hearing from what "the hold up" has been this time.