So much for Premier Banking

There's bad service then there's FNB.

On Sunday 22/07 I bought a R99 Cell C data bundle via the app on my Premier (funny) Credit Card. The data was not immediately transferred to my phone account so I assumed that it was delayed. I proceeded to top up with R50 airtime and this went through fine. On Tuesday, still nothing, I then called Cell C to query this and they told I needed to query this with the bank as this is common especially with FNB. Okay cool, call FNB and go through to their Digital team, and get told that they would investigate the issue and get back to me once its resolved. Thursday comes still no response. I go into the Sandton City branch and relay the story and the consultant wants to call the call centre - so I'm like what's the point because I could have easily do that on my own. I leave after receiving no assistance. I then send a message online to one of their Premier Bankers (laughable). I get a call back on Friday and I'm asked the same questions and told they will investigate the issue yet again (so what have they been doing for the past two days?)

Come Tuesday evening I decide to message them via secure chat on their app. It takes them 30minutes to respond and eventually Bonisiwe Simelane responds and quickly checks out after one simple response. I then wait for another 10mins and chat to Lemogang Tsholetsane who not only was patronising but for some odd reason couldn't see anything on my account. I basically had to read out my bank statement to them. No accountability, they they tell me that I need to call the digital team to follow up on this query because they cannot help me this. They said they would log this for me, as if this was the first time I was querying it. Fun times.

You can imagine my frustration at this point in time. Next day I go back to the branch - take a guess what I was told, they would log this and escalate it to be resolved yet again. So what they been doing for the past 8 days is one of life's greatest mysteries. At this point I'm exhausted and need to get back to work. I leave with a reference number. Today is Saturday 04/8 I'm still waiting.

I guess all that's left is for me to take it up with Ombudsman of Banking Services.