So much for "How Can We Help You"
<p>As a result of my debit card being expired and my account being on hold, I had to visit an FNB branch to sort the issue out. When I got to their branch in Bayside Mall in Cape Town, I was given a service number ticket by the door reception. As I queue for about 29 minutes I get to the counter only to be sent back to the door as it was "the wrong queue" because apparently the receptionist by the door gave me a wrong ticket. So I ask the lady so I have to start over queuing and nobody wanted to help until I had to ask to be helped!!! I had to wait again in line!!!</p>
Good day Mr. mahle-kiki-ngubelanga
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is ***.
We assure you that this matter will receive the due attention it deserves and you will receive feedback in 24 to 48 working hours.
Thanks Regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good day Mr. mahle-kiki-ngubelanga
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is ***.
We assure you that this matter will receive the due attention it deserves and you will receive feedback in 24 to 48 working hours.
Thanks Regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***