So much for helping

<p>I app**** for business account telephonically/online. Submitted the required documentation and have not had any communication regarding the account since. I called and was told the account is active. I requested some sort of welcome letter and was told someone would contact me shortly. A week later I called again after depositing R500 to "activate" the account after having to request the account number via telephone. A week after that I called again (holding for 15min at a time by the way) only to be told that i should have received a welcome letter and someone should call me regarding delivery of the card. I still have not rceived the welcome letter or any communication from anyone at FNB. I am deeply dissapointed considering I was told it only takes 7 working days. Each time I call it costs me money as I must hold for 15 minutes at atime, I do ot get any adequate answers and no one is willing to help me with a business account that is supposedly already active. I do not understand how this process must be so difficult. I just want access to the **** account. sent an email to the complaints department last week and have still not received a response. Im at wits end!!!!</p>