KM
Karabo M

1 reviews | Active since Jan 2015

18 Apr 2017, 15:23

So much for being a "FNB premier banker"

<p>It's sad that I find myself writing to Hello Peter in need of assistance.</p> <p>I had an overdraft with FNB that I settled after great difficulty cause by their Horrible service.</p> <p>After being upset with myself for falling into their trap and believing that they put their customers first, I eventually decided to settle my overdraft with the hope that I would be cutting my losses.</p> <p>I regret to advise that my account is still not closed, I have closed my card, and sent numerous requests to their "so called" premier banking department and have not received ANY feedback.</p> <p>I am now writing this complaint out of desperation, hoping that FNB will read this complaint and close my account at once.</p> <p>I used to think my friends were silly to move their accounts to Capitec but after the experience I had, I now understand that they were smarter than I am and not silly.</p> <p> FNB I'm begging you to please close my account</p> <p> </p> <p> </p> <p> </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply18 Apr 2017, 15:47
Official

Good Day

I have logged another formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Daffnie Govender

Complaints Resolution

***

Tel number: *** (option one)