TM
Thabo M

1 reviews | Active since Jan 2014

24 May 2016, 16:04

So Much For A Private Banker

<p>On the 23 my in law tried depositing money at the ATM into my account but they failed, on the 24 of May 2016 I tried transferring between savings and cheque but got the error message 217. That's when I emailed my so called private banker only to be told that I needed to submit proof of residence, income and ID as per FICA requirements. If the so called private banker had my interest at heart, he would have notified me weeks in advance and not wait for my complain only few hours before I got paid. Now my life is idle I won't be able to buy anything since my cards are not working. I demand they fix this before midnight 24/05/2016.</p> <p> </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply25 May 2016, 06:18
Official

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 928251.

Regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)