SO FRUSTRATED WITH FNB AGAIN!!!!!!!
A DEBIT ORDER WENT OFF MY ACCOUNT AND IVE BEEN TRYING TO STOP IT AND REVERSE THE FUNDS THAT WENT OFF AND ITS BEEN A COMPLETE STRUGGLE.I CANT GET THROUGH TO ANYONE AND WHEN I EVENTUALLY DID YESTERDAY AFTERNOON I WAS TOLD THEY DONT DO REVERSALS ON SUNDAYS I MUST CALL BACK TODAY AND IVE BEEN TRYING TO CALL FOR THE PAST 2 HOURS AND ALL IM GETTING IS THAT STUPID MACHINE TELLING ME LINES ARE BUSY HOW CAN LINES BE BUSY FOR 2 HOUSE WHEN I HOLD FOR 30MINUTES ALL THE TIME????????????????????HONESTLY OVER FNB THERES ALWAYS SOMETHING WRONG WITH THEM!!!!!I NEED SOMEONE TO CONTACT ME URGENTLY AS I NEED THOSE FUNDS REVERSED!
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Replies (3)
FNB (First National Bank)'s replyOfficial
03 Dec 2018, 12:14Good Day Precious
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologize for any inconvenience caused.
Ref : ***NF
Regards,
Client Experience Team
Tel number: ***
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologize for any inconvenience caused.
Ref : ***NF
Regards,
Client Experience Team
Tel number: ***
FNB (First National Bank)'s reply03 Dec 2018, 12:14
Official
Good Day Precious
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologize for any inconvenience caused.
Ref : ***NF
Regards,
Client Experience Team
Tel number: ***
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologize for any inconvenience caused.
Ref : ***NF
Regards,
Client Experience Team
Tel number: ***
's updateReviewer Update
03 Dec 2018, 12:36i was contacted and the funds were reversed.
Thank you
's update03 Dec 2018, 12:36
Reviewer Update
i was contacted and the funds were reversed.
Thank you
's updateReviewer Update
04 Dec 2018, 09:30So after thanking FNB for getting someone to assist me i again experience the same issue and still cant get through to anyone .i've been holding for an agent for the past 10 mins i really cant be dealing with this on a daily basis.i need someone to assist me asap
's update04 Dec 2018, 09:30
Reviewer Update
So after thanking FNB for getting someone to assist me i again experience the same issue and still cant get through to anyone .i've been holding for an agent for the past 10 mins i really cant be dealing with this on a daily basis.i need someone to assist me asap