SO DISGUSTED IN MY BANK THAT I WAS SO HAPPY WITH!!!!

I am absolutely hating my experience with FNB lately. I am so frustrated I feel like closing my account and just going to another bank. After my original complaint made LAST MONTH re a PL that was rejected and then just approved, i asked for the funds to be reversed because i then took our a revolving loan. After almost ONE week they reversed the transaction but didn't CLOSE THE ACCOUNT. Now it is still open and it shows i now owe R17!!!!!!!!!!! I have been trying to get hold of the call center and all i get is a stupid robot voice that i need to speak to. So for the last time............... CLOSE THIS LOAN THAT SHOULD NOT HAVE BEEN ON MY PROFILE IN THE FIRST PLACE (it is now affecting my credit score). I DON'T WANT TO WAIT FOR SOMEONE TO CALL ME. SOMEONE WAS SUPPOSED TO CALL ME BACK YESTERDAY AND NO ONE DID. I AM SO FED UP WITH YOUR RIDICULOUS SERVICE AND HORRIBLE CALL CENTER!!!!!!!!!! TAKE THIS OFF IMMEDIATELY OR I WILL TAKE LEGAL ACTION AGAINST YOU.