So disappointed in FNB

Good day, I’ve been a client with Fnb for over a decade however I would like to complain about Fnb’s policy with regard to a credit / debit card claim & card ***** I experienced on 11 June 2023. I was a victim of card ***** for a transaction that the consultant notified me took place in Thailand at 3:32am South African time. I did not receive an otp on my linked cellphone or approval message on my Fnb app, only when I awoke at 5am that same morning did I view on my phone home page that a transaction had taken place on my Fnb account. I immediately reported ***** on the account and blocked my card. I am in Mpumalanga South Africa, my last transaction on my account & card was at 14:02pm on 10 June in Mpumalanga South Africa. I reported the ***** case to Fnb however after their “so called” investigation I have been informed they will not refund my funds that were hacked and ****** from my account by *****sters as my card details were acquired via a digital platform. I want to query why was I not notified or why was the transaction not blocked or allowed to go through me, without me having to approve it on my app or even with an otp. This means all my monies currently in my Fnb account is not secure or safe at all. Anyone from any where in the world (forget South Africa) can simply take and help themselves to monies in my Fnb account or accounts at will without me having to approve or even being aware of it until it’s gone, and that too Fnb take no responsibility or any care of refunding my hard earned funds or monies that I have invested with them. How can Fnb improve & increase their security or take care of their clients hard earned monies when *****sters can help themselves to their clients monies at any given time without any difficulty or authorization, I find hard to believe and really upsetting that Fnb cannot assist with this type of ***** I have experienced. In this day and era Fnb cannot assist me with a ***** case like this or atleast increase their security measures & platform for their clients whereby the client can atleast have an opportunity / chance to approve or block a transaction that they are not aware of or being ****med or hacked is a massive disappointment of note. How can one sleep in peace knowing that their funds with a bank they have entrusted their hard earned funds and even been with for a long period of time is not safe at all and can be taken without approval or notification. Please be aware of Fnb’s unwillingness to assist their clients with ***** that you won’t even be aware of until it’s gone & that too Fnb won’t refund or care or replace your hard earned monies. It can take place on anyone’s account, today it was me, tomorrow it could be you - Please beware.