JH
Janine H
1 reviews | Active since Sept 2017
05 Mar 2019, 15:57
So disappointed in FNB!
After being the biggest FNB ambassador and shouting to the world about their amazing services. I have finally seen their true colors, with them not being able to assist me with a simple ebuck query. They tell me I have a credit card in bad standing but I don't even have a credit card!!! Instead of trying to help me by contacting their credit card department and finding out what is happening, they tell me to go complain at the Ombudsman. I have no words for this, I am just so ready to move to a bank that will actually reward me for using them and not give me excuses that's not even true. Ridiculous!!!!
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Replies (2)
FNB (First National Bank)'s replyOfficial
05 Mar 2019, 16:54Good Day Janine Haas Thank you for bringing this to our attention. We acknowledge your complaint. It has been routed to the relevant department and feedback will be provided shortly. I do apologize for any inconvenience caused. Ref: ***NF Regards, Hello Peter Team Tel number: ***
FNB (First National Bank)'s reply05 Mar 2019, 16:54
Official
Good Day Janine Haas Thank you for bringing this to our attention. We acknowledge your complaint. It has been routed to the relevant department and feedback will be provided shortly. I do apologize for any inconvenience caused. Ref: ***NF Regards, Hello Peter Team Tel number: ***
FNB (First National Bank)'s replyOfficial
05 Mar 2019, 16:54Good Day Janine Haas Thank you for bringing this to our attention. We acknowledge your complaint. It has been routed to the relevant department and feedback will be provided shortly. I do apologize for any inconvenience caused. Ref: ***NF Regards, Hello Peter Team Tel number: ***
FNB (First National Bank)'s reply05 Mar 2019, 16:54
Official
Good Day Janine Haas Thank you for bringing this to our attention. We acknowledge your complaint. It has been routed to the relevant department and feedback will be provided shortly. I do apologize for any inconvenience caused. Ref: ***NF Regards, Hello Peter Team Tel number: ***