LM
Lerato M
1 reviews | Active since Jun 2010
24 Apr 2020, 15:28
So disappointed in FNB
My account was debited twice by Standard bank which I didn't authorise. I have since tried to reverse the payment through the app, team of bankers and telephone banking but have not received any help. How am I unable to reverse a payment I did not authorise and why should I contact the same people that took my money twice without my permission. I am really disappointed with FNB especially during this time of COVID-19, you are truly insensitive. I think it's time I changed banks.
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Replies (1)LM
Lerato M's updateReviewer Update
26 Apr 2020, 22:49Not impressed with FNB at this point. Got a call from Premier banking and told that my complaint will be referred to an administrator and will be resolved within 3 days. Why does it take 3 days to return my money while it took seconds to take it from my account without authorisation. How do I even trust FNB with the deposits I am expecting this coming week in my account now?
LM
Lerato M's update26 Apr 2020, 22:49
Reviewer Update
Not impressed with FNB at this point. Got a call from Premier banking and told that my complaint will be referred to an administrator and will be resolved within 3 days. Why does it take 3 days to return my money while it took seconds to take it from my account without authorisation. How do I even trust FNB with the deposits I am expecting this coming week in my account now?