So Disappointed

FNB should really vet and train their consultants to provide their services with empathy. I was ****** of my ID, Bank Cards and phone on Sunday 20 January. I tried to do banking on my computer only to discover that my profile was not verified. Then in a panic Monday morning I call this consultant by the name of Katleho, first thing i could tell was he really wasn't in the mood to assist- it was a monday, understandably- then he asked me a couple of security questions which I answered- I've done it before with some empathetic consultants'- after that he seemed unsatisfied- then he moved into some jargony questions which one cant remember at a drop of ones heart, especially when distressed and traumatised like postal codes and things- long story short I failed my security test- I managed to get a new phone tried cellphone banking also not working- How can I know all my pins, online banking and cellphone banking, sensitive information like that then fail stupid things like zip codes and that has an effect on my banking profile- I'm done with this bank once that is settled. Employ critical thinkers not bureaucratic robots.