1 reviews | Active since May 2013
so difficult to provide feedback!
I have been a very happy FNB customer for the longest time. Needless to say right now i am NOT!
I Visited the slow lounge in December 2017 with my husband and 2 children. R250 was deducted for each of us from my account. FNB reversed only 3 of the charges and I would like to know why the 4th was not reversed!
I have spoken to a consultant via the app who gave me a reference number CAS ********** -p6j5x6 and said i would get feedback in 2-3 working days,
That never happened!
I just called your contact center and your very *********** agent put me on hold for 17 minutes and then just randomly put me through to another consultant thereafter!
I am so unhappy right now! I would like feedback today still.
Hello Samo24 ,
We truly regret taking note of your experience and the frustration this has caused.
Thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
Hello Samo24 ,
We truly regret taking note of your experience and the frustration this has caused.
Thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender