So can they really help you ??!!

I had a saving account at FNB and due to continues bad service from their web site and their customer service in the bank i decided to close my account.<br> Today i was told i cannot close my account due to a R8 amount hanging in limbo that still have not gone off somewhere. I explained to the consultant i do not know anything about this and that he had to close my account. Once again he said he cannot and after 3/4 hours of my time wasted i demande a letter from him stating that he cannot close my account. I got furious cut up my card in the bank and left.<br> I will be closing my bussiness account with FNB as well in future. <br> Never seen such incompetence and poor service in a long while. When contacting them via e mail you get a reply that a consultant will contact you within 24 Hours. That also never happens.