Snubbed by private banking support channel

<p>My credit card was recently used *****elently and I am awaiting delivery of my replacement card to a bank branch near my work after it was cancelled.</p> <p> </p> <p>After being contacted by your courier on the afternoon of 20 Sptember and being told that delivery would take 2 to 3 business days, I contacted your support center by replying to an email response I received on a previous query on the same incident on 26 September - 4 business days later.</p> <p> </p> <p>I received the usual automated response with a reference number (CAS- ********** -G1P3Q8) very quickly. Half an hour later I received another email, stating that my query has been closed. No explanation as to why, and no contact or feedback on any kind. I rep**** to that message, and am still to hear anything back from you.</p> <p> </p> <p>If you're not interested in retaining me as a client, you're on the right track!</p> <p> </p> <p>Please find out what happened to my replacement credit card and let me know when I can expect to receive it.</p>