MM
Mthabisi M

1 reviews | Active since Jan 2014

11 Jul 2017, 12:53

Sneaky Charges

<p>I have an FNB Private clients Cheque account and one of my benefits is that i get free access to the Airport Slow lounge. In June 2017 I was at OR Tambo International Airport, i was waiting for my Flight and then I decided to go to the FNB slow Lounge. To my suprice after 2 weeks I get a deduction of R250 on my cheque account <br />#SLOW LOUNGE FEE. I was never told I will be charged to use the slow lounge. Why am i being charged if this is one of my cheque account benefits? I'm tired of all the sneaky charges from FNB. I tried to enquire about this throught the online banking contact form and i got a message that my private banker will get back to me within 48 hours but no one contacted me and its now been 2 weeks. Everyone beware of FNB's sneaky charges. Bad service and attitude.</p>

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Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply11 Jul 2017, 13:40
Official

Good Day

I have logged a formal complaint on your behalf. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Complaints Resolution

Daffnie Govender

Tel number: ***

MM
Mthabisi M's update24 Jul 2017, 15:10
Reviewer Update

Sneaky Charges, they cant even explain it themselves. Worst bank ever!