Sneaky business, stinky attitude

Since I am not the only customer who were under the wrong assumption and misunderstanding, I decided to write the complaint on Hello Peter as well - especially because I'm getting the sense that FNB Insurance simply does not care how they are perceived by customers, i.e. their attitude via email response is appalling!<br> <br> I was under the impression that the FNB device insurance I took out will only be applicable for the duration of the device contract - I cannot recall being verbally informed that the latter would not be the case. I have notified FNB Insurance of this and asked for the money to be reimbursed to me from a 'Treating Customers Fairly' perspective. I've bluntly been told twice by FNB Insurance that they cannot refund the money as it was my responsibility to cancel, completely disregarding their TCF responsibility to treat me fairly, keep me informed and ensuring that I understand the product. All I want is to be treated fairly, to make them aware of the unfairness of their product and to ensure that their process change to include a courtesy call to customers when the device contract is coming to an end informing the client of the ongoing insurance payment.