JvdS
Johann van der Spuy

1 reviews | Active since Jul 2018

17 Jul 2018, 14:32

Snail Speed Service FNB Diamond Pavilion Kimberley

Dear FNB Diamond Pavilion, Kimberley

I am bitterly dissapointed and agitated by the level of service and care within your branch. I have come to stamp a simple bank statement and are made to sit in a queu of people for more than an hour by now, with one single bank clark manning the floor. I find it ridiculous that you adverti*****ts appeal to us for making our lives simpler. It is really unacceptable to receive such a slow level of service, and then still pay bank charges for a service.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply17 Jul 2018, 15:00
Official

Good Day Johann van der Spuy,

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to the relevant department to investigate and provide resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***