SMS takes 1 hour to arrive on my phone! Transaction not done!

I use online banking only, not the app. Personal preference. I need to do my month end transfers/payments over weekends when I have access to WiFi. I obviously wish to do it in as little time as possible.

Today, 28/09/2025 I was able to do 3 payments from my cheque account which did not require OTP SMS.

However, when I needed to give notice to transfer funds from a 7 day call account to my cheque account, I did not receive the SMS OTP message. Eventually I logged off without being able to complete the transfer.

Only AN HOUR later, after I shut down the computer and left home, did I receive the OTP SMS.

This is not my first experience regarding late SMS's. Not my problem, but yours FNB. YOUR service provider needs to be sorted out, it's 2025. I have proof and assume you will not charge interest fees on my credit card which I could not settle, due to one hour late sms from FNB. Funds are available.