SMS notifiation delays

FNB, you make changes to your SMS notification system without informing your clients, and then the worst, when clients go and query, you BLAME THE MOBILE NETWORKS!!!! That is a really low blow.

I used to received an SMS notification the moment a transaction happened. Now it has changed to sometimes receiving a notification when the transaction completes, and sometimes no notification at all.

Talking to a consultant via the FNB helpline, I'm told to just install the FNB banking app and the problem will be solved. Or to send an e-mail to *** where someone will contact me.

Ever considered the increased safety risk, by not informing your clients whenever a transaction is being done on their account? Especially when the cloning of cards is an every day occurrence.

Getting increasingly less service and increasingly bad service from FNB!!