SMS FROM THE BANK REGARDING MY NEW ACCOUNT

Item: FNB (First National Bank)
Rating: 2
Author: patric M

I have opened a cheque account with the bank. i then received the sms on the 23/04/2015 @11h27 read as follows: Congratulations on opening an FNB account,Deposit R500 into your bank account by 22 May 2015 & receive R500 worth of ebucks (eB5000) in your ebucks account. Now my problem is i have not received my eB5000 as per the sms and i contacted the customer service and i was told that i will not receive that! All i need is FNB to honour their sms or i will move my account to another bank that will never send me the sms and not deliver.

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Replies (1)

FNB (First National Bank)'s replyOfficial

02 May 2015, 11:52

Hello siyaaustin,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 676765 .

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)

FNB (First National Bank)'s reply02 May 2015, 11:52

Official