1 reviews | Active since Aug 2017
Sms: account in excess
I got an sms tonight at 6:27PM saying my cheque card is in excess and I need to correct it OR FNB may dishonor. I do have cash in my account and if I use my credit card I always pay more than the amount due.
Now I tried contacting customer care but no luck in speaking to someone. Reading loads of reviews and even individuals having amounts deducted from their accounts. I moved from ABSA to FNB and now I am disgusted by reading this sms and trying to find the problem - I have no help or "support" from FNB whatsoever!! Even though you have times available but not after 1PM on Sundays, but I get sms's on Sunday evenings and then need to sort it out?! This is very unprofessional.
Good Day,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
Your complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)
Good Day,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
Your complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)